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RETURNS
Every step is taken
to ensure safe delivery of your order, however, in the event your order is
damaged when you receive it, Call 505-287-2371 or
E-Mail
us for return authorization
information with-in 24 hours after you have received the merchandise
excluding Saturday, Sundays and US holidays. For any and all returns we
must be notified first.
- DAMAGE GOODS Will be replaced or customer will receive credit after it has been confirmed by USPS there was damage to the shipping box. We must place a claim with so please keep the original box as it was when you received it so it can be inspected by the Postal Service.
- LOST OR STOLEN:
We are not responsible for lost
or stolen packages. Customers who have their orders shipped via USPS are
sent with a delivery confirmation only unless insured. We can not refund
or replace orders on lost or stolen packages.
- What we can do: Track you order with UPS or USPS and see where the delay might be. Customers who receive the tracking number can do this as well by visiting the UPS web-site. Postal customers: we can put a tracer on the package. If package is insured you will receive refund on the merchandise once USPS has given us refund.
Check Returns: Automatic $25.00 plus the worth of the order. Customer has 5 business days to contact us to make payment by credit card only. If payment has not been received future orders will not be processed until payment has been made.