RETURNSEvery step is taken
to ensure safe delivery of your order, however, in the event your order is
damaged when you receive it, Call 505-287-2371 or
E-Mail
us for return authorization
information with-in 24 hours after you have received the merchandise
excluding Saturday, Sundays and US holidays. For any and all returns we
must be notified first.
- DAMAGE GOODS Will be replaced or
customer will receive credit after it has been confirmed by USPS there
was damage to the shipping box. We must place a claim with so please
keep the original box as it was when you received it so it can be
inspected by the Postal Service.
- NOT YOU REALLY
WANT,
Customers who decide they
don’t want a particular
item after they have received their order must contact us within 3 Business days. Customer is
responsible for returning the Item to The Chocolate Box. Customer must
make sure item is packed properly so no damage occurs. Customer will be
refunded the amount of item "minus" 10% restocking fee. Customer is not refunded for shipping
- EXCHANGES:
Customer resumes all
responsibility for shipping charges. Customers must contact The
Chocolate Box prior to sending the items they would like to exchange.
Exchanges MUST BE EQUAL in value. No refunds or credits are applied.
Customers are charged for the reshipment of the exchanged items. We Can
Not except any exchanges if a time period of 15 days has elapsed from
the time customer receives their first order.
- LOST OR STOLEN:
We are not responsible for lost
or stolen packages. Customers who have their orders shipped via USPS are
sent with a delivery confirmation only unless insured. We can not refund
or replace orders on lost or stolen packages.
- What we can
do: Track
you order with UPS and see where the delay might be. Customers who
receive the tracking number can do this as well by visiting the UPS
web-site. Postal customers: we can put a tracer on the package.
Check Returns: Automatic $25.00 plus the worth of the order. Customer has 5 business days to contact us to make payment by credit card only. If payment has not been received future orders will not be processed until payment has been made.
Prices are subject to change without notice. ALL ORDERS ARE
SUBJECT TO AVAILABILITY. Copyrights© 1996
to
2008