Payment:
All orders paid in advance. Ordering of high
volume amounts (1000 Cases or Higher) 50% deposit is required, the
remainder 50% must be received before shipping. Shipping charges on
high volume are not charged until 7 days prior to shipment. All
orders up to 100 cases can be paid with a major credit card or
business cashiers check. Orders above the 100 case a 50% business
cashiers check is required prior to starting manufacturing; WE DO
NOT ACCEPT C.O.D.
Processing:
Orders are processed in the order by which they
are received. Delayed shipment can be requested from the customer.
This keeps the product at the highest level of freshness for a long
shelf life.
Back
Order/Returns
Chocolate Bizzare does not put customers on back
orders. All products are manufactured at the time of ordering. We
can not accept returns on food items. Please see Freight for more
information.
Lead
Time:
Low volume ordering via wholesale and based on a
minimum of 25 cases is 3 to 14 days turnaround. High volume via
FOB is 4 to 20 weeks based on product type.
Delivery:
Certain Parts of Phoenix, Mesa and Tempe. $3.00
Charge.
Shipping
Most orders turn around time is 7
days from the date of purchase. We ship lower volume order Priority
Mail through the US Postal Service.
Freight
All merchandise is shipped F. O. B., Phoenix,
AZ, point of
origin.
Holiday
Ordering:
High Volume customers that require their
products shipped F.O.B. (3 to 5 months prior to holiday.
Examples for High Volume Orders:
Valentines: As Early as
September – No Later than November 14th
Easter:
As Early as September – No Later than December
5th
Thanksgiving: As Early As June – No Later than August
25th
Christmas: As Early as
June – No later than August 25th
.
8,000 to 10,000 Pieces Allow 5 Weeks
12,000 to 14,000 Pieces Allow 8 Weeks
Damaged and
Returns
Each order is assigned and checked by
experienced personnel, however, if you receive damaged goods in the
shipment do not sign the carrier’s receipt as “Received in Good
Order”. Make a notation
on the receipt that certain cartons were damaged. If damage is not
detected until merchandise is unpacked, notify the delivering
carrier at once, and request a “concealed damage report form”.
Notify Chocolate Bizzare with in 3 days of the damage goods. “OUR
RESPONSIBLILITY CEASES WHEN WE GET A CLEAR RECEIPT FROM THE
TRANSPORTATION COMPANY.
In Case of Breakage the following steps are
necessary
A.
If this is an Express Shipment,
notify the agent at once. He/She will inspect the breakage, giving
you a form to fill out.
With this form you can bill the Express Company for the cost
of the broken items.
B.
I THIS IS A Motor Freight
Shipment, notify the agent of breakage immediately. He/She will
inspect the broken merchandise giving you an inspection sheet with
list of broken items thereon. With this inspection sheet, send the
following forms to the Motor Freight
Company:
1.
A bill for the broken
merchandise
2.
Original Bill of
Lading
3.
Paid freight
bill
4.
Duplicate of
invoice
C.
If this is a First Class Priority
Mail Shipment. Report and give the broken pieces to the Postmaster
of Officer in Charge. All Priority Mail shipments are Insured and
they will honor the claim.
NOTE: Sometimes
our cartons use a false bottom to protect goods shipped. Please be
sure to inspect the entire box including under the false bottom.
Remember: When
receiving any shipment, please be aware that it is important to
count your cartons and cartons for damage before signing
receipt.
